Live pilot with a Maharashtra municipal corporation
Ask your city anything.
Swarajya AI is a voice-first concierge for local governance. Citizens speak in their own language and get instant, cited answers from official municipal records — then pay, file, and book without leaving the conversation.
Citizen · voice note
माझा नगरसेवक कोण आहे?
“Who is my corporator?” — asked by voice, in Marathi
Swarajya AI
Your Ward 12 corporator's name, office hours, and phone number — straight from the municipal register.
Cited · Official municipal records
Problem → Solution
Three old problems. One new conversation.
The problem
Counters, not conversations
Basic answers — tax rates, required documents, whose ward is this — still take a queue, a phone call, or a trip to the right desk.
With Swarajya AI
Ask, and it's answered
Citizens ask by chat or voice note and get an instant answer cited to official municipal records — no queue, no counter, no waiting on hold.
The problem
Built for forms, not people
Civic portals assume typed English and bureaucratic vocabulary. Most citizens think — and speak — in their own language.
With Swarajya AI
Speaks the citizen's language
Voice-first in Marathi, Hindi, or English. It understands how people actually talk — transcribes the question and replies in the same language, then completes the action in the same conversation.
The problem
Officers work in the dark
Staff juggle fragmented legacy systems with no single view of citizens, requests, or what needs attention today.
With Swarajya AI
One working view for staff
Officers see citizens, requests, and service data in a single console — with AI advisory on the day's work and every action audit-logged.
Platform
One platform. Every layer of the conversation.
From a citizen's voice note to an officer's morning briefing — built as one system, deployed per municipality.
Citizen App
A voice-first app where citizens ask, pay, file, and book — in their own language. White-labeled for each municipality, so it's your city's app, not ours.
Officer Console
A working view of citizens, requests, and service data for municipal staff — with AI advisory on the day's work.
Civic Knowledge Engine
A verified corpus of officeholders, procedures, fees, and rules. Every answer is retrieved and cited — never invented.
Payments Backbone
Receipt-backed digital payments, reconciled daily against the corporation's bank statement. Card data never touches our systems.
Identity & Access
Phone + OTP sign-in for citizens. Role-based access for staff. One isolated tenant per municipality.
Built to Integrate
API-first architecture that works alongside existing ERPs and departmental systems — not a rip-and-replace.
In practice
What citizens actually ask
“Who is my corporator?”
Name, ward office, and contact — straight from the official register, with the source cited.
“How much property tax do I owe?”
Current dues, the applicable rates, and a payment link — settled in the same chat.
“How do I get a new water connection?”
The exact documents, fees, and steps for that connection type — no counter visit to find out.
“I need a birth certificate.”
Guided through requirements, status, and next steps for the citizen's specific case.
“The garbage wasn't collected today.”
A complaint filed, routed to the right department, and trackable — from one voice note.
“Can I book the town hall for Sunday?”
Availability checked, booking made, and payment collected — conversationally.
Proof
Built in the field, not in a lab.
Swarajya AI is running a live pilot with a municipal corporation in Maharashtra — voice-first and Marathi-first, answering from the corporation's own verified records, with every payment reconciled against its bank statement.
Voice-first, Marathi-first
Designed for how citizens actually speak — not how forms are written.
Every answer cited
Responses are grounded in official municipal records, with the source attached.
Reconciled daily
Digital payments are matched against the corporation's bank statement, receipt by receipt.
Why Swarajya
Built for public administration. Designed for practical deployment.
For Administration
- Citizens served instantly, in their own language
- Fewer counter visits, calls, and repeat follow-ups
- Every answer traceable to official records
- Ward-level visibility of requests and complaints
- Daily-reconciled, receipt-backed digital payments
For IT Teams
- API-first — integrates with existing systems
- White-label deployment per municipality
- Role-based access control throughout
- Complete audit trail of every action
- Aligned with India's DPDP Act from day one
Governance & Trust
Public infrastructure deserves public-grade governance.
- Your municipality remains the data fiduciary — data is processed only under a signed DPDP agreement
- Personal data is masked and minimised by default
- Card details never touch our systems — payments stay on PCI-DSS compliant hosted pages
- Every action is audit-logged and retained to statutory requirements
- Role-based access for every officer and operator
- Deployment options aligned to your policy and compliance needs
Vision
Every citizen deserves a direct line to their government.
Swarajya AI is building the AI-native service layer for local governance — so a city's services are as easy to reach as a conversation.
Give your city a voice.
See a live demonstration of voice-first citizen services — in your citizens' language, on questions your citizens actually ask.